With ever changing restrictions and recommendations, we've put together an updated list of FAQs for traveling during the Covid-19 pandemic.
Its important to note you must be fully vaccinated, if able, to board a plane, train, or bus in Canada, and to board any cruise ship. At this time the definition of fully vaccinated does not include a booster shot.
Q: What testing do I need to do before I leave home?
A: This differs by destination. All cruise lines require everyone to have a negative antigen test 48 hours or less prior to boarding. Unvaccinated passengers (those with medical exemptions and children too young to be vaccinated) require PCR tests prior to embarkation as well as regular testing during the cruise.
Q: Can I leave the resort or the ship while in port?
A: Many destinations will allow you to leave the resort or hotel to explore on your own or to participate in excursions. When cruising, each port of call will have its own rules. You may only be able to take part in an excursion arranged by the cruise line. Your ship will notify you of what you are able to do when you reach each port.
Your ship may also change the ports of call or skip a port of call stop entirely if deemed necessary.
Proof of vaccination may be required at certain venues.
Q: Will I have to wear a mask all the time?
A: Masks will be required to be worn in all public areas and restaurants, except when eating and/or drinking unless otherwise stated by your resort or ship. Masks are also required during any transportation.
Q: Will everything be open where I am going?
A: Some restaurants and other venues have closed permanently due to Covid and some may not be operating at full capacity.
Some resorts may not not have all restaurants open due to staffing shortages.
Buffets at resorts or on ships will not be self-serve.
Q: What testing do I need to return home?
A: You are required to have a negative PCR test within 72 hours of flying home. This can be a Rapid PCR NAAT or PCR LAMP test but cannot be an Antigen test.
Tests are available for a fee at resorts, on ships, or at airports. You should be aware of where you will be tested before you leave home. Once you arrive in destination, be sure to schedule your test with GuestServices. You can also purchase a test through Aeroplan and bring it with you.
Q: What do I do if I test Positive in destination?
A: Not all tests in destination are accurate. Should you test positive, you can ask to have another test taken. If you still test positive, the resort or ship will have a special area for Covid positive travellers. Get written proof of your positive test as this is required for your insurance claim.
The Supplier Representative at the resort should be your next contact. They will assist you in changing your return flight home. Guest Relations on the ship will be your source of help until you disembark.
IT IS VERY IMPORTANT TO PURCHASE INSURANCE TO COVER COVID TREATMENT, QUARANTINE, AND FLIGHT CHANGE COSTS. CONTACT THE INSURANCE PROVIDER IMMEDIATELY UPON TESTING POSITIVE,TO AVOID COSTLY BILLS.
The information above is to be used as a guide and is current to the time of posting. Answers may change at any time based on updated restrictions and per destination. For questions about specific trips or destinations please contact us for more detailed information.